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Privacy Policy

Last updated: June 9, 2026

Your privacy matters to us. This policy describes how AbilityClassifieds handles your personal information when you use our platform.

1. Introduction

AbilityClassifieds ("we", "us", or "our") operates a classifieds platform that connects people across Australia who are looking to buy, sell, or discover disability and aged-care related products and services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, post or browse listings, subscribe to our newsletter, or otherwise interact with our services.

By using AbilityClassifieds, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Account information: name, email address, and password when you register or sign in.
  • Listing information: details you provide when posting an ad, including descriptions, photos, pricing, and location.
  • Communications: messages you send to sellers, buyers, or our support team through contact forms or platform messaging.
  • Newsletter subscriptions: email address when you subscribe to updates or marketing communications.
  • Usage data: pages visited, search queries, device type, browser, IP address, and general interaction data collected through cookies and similar technologies.

We only collect information that is reasonably necessary for us to provide and improve our services.

3. How We Use Your Information

We use your personal information to:

  • Create and manage your account.
  • Publish, display, and moderate classified listings.
  • Facilitate communication between buyers and sellers.
  • Respond to enquiries and provide customer support.
  • Send service-related notifications and, where permitted, marketing communications.
  • Improve website performance, security, and user experience.
  • Comply with legal obligations and enforce our terms of use.

4. Sharing Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

  • With other users: information you include in a public listing or choose to share when contacting another user.
  • Service providers: trusted third parties who help us operate the platform (such as hosting, analytics, or email delivery), subject to confidentiality obligations.
  • Legal requirements: when required by law, regulation, court order, or to protect the rights, safety, and security of our users and platform.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice where required.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use our site. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes secure connections, access controls, and regular review of our practices.

No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, update, or delete your personal information, or to opt out of marketing communications.

Australian users may have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. To exercise your rights, contact us using the details below. We will respond within a reasonable timeframe.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we take steps to delete or de-identify it.

9. Children's Privacy

AbilityClassifieds is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please get in touch: